Caregiver turnover is one of the biggest problems plaguing home care agencies, and it’s only getting worse.
You want to create a work environment that both entices employees to stay and supports client retention. Training, mentorship, recognition, and employee feedback programs are essential elements of any caregiver retention program. A robust Home Care software and electronic visit verification (EVV) system will also help you arm your team with the tools they need to feel prepared and supported.
1. Optimize Scheduling
A smooth scheduling process will reduce stress for caregivers and scheduling coordinators. And reducing stress is a big part of combatting employee burnout.
Your schedulers will save time and reduce errors with our interactive scheduling module, which features a staff matching tool that makes it easy to match caregivers with clients based on availability and location, as well as client and caregiver preferences.
Other features include multiple schedule views, broadcasting for open shifts via text and email, scheduling from client and staff files, and proactive text and email alerts to reduce missed visits.
2. Improve Communication
Time, attendance, task completion, and even mileage and wait time, can all be tracked in our fully mobile Home Care software with integrated EVV.
Our Mobile Visit Verification app is a next-generation electronic visit verification (EVV) tool that allows caregivers to verify visits, complete assigned tasks, communicate with office and field staff in real-time, and document notes in a user-friendly mobile app interface. Through staff portals, caregivers can see details on current and future schedules, as well as track and complete compliance items coming due.
Live chat is a feature that is available in the MEDsys "Premier" Plan that allows office staff to communicate with other staff as well as the caregivers and clients in real-time.
3. Automate and Simplify Job Roles
Whether you manage one team or multiple departments, allowing your staff to focus on the areas related to their specific job roles eliminates distractions, prioritizes tasks, and helps achieve a balanced work environment.
With MEDsys, you will be able to identify and manage different positions from field to office staff. Track staff by specialization and assign tasks. Permissions can be set up where staff can have access to specific areas of the system. By utilizing one system for your whole team offers increased productivity and saves time and money as an alternative to using multiple programs/applications to perform each of their job roles.
MEDsys was founded by Home Care industry professionals and we believe software is not a one size fits all. Large or Small, our customizable solution meet the needs of your agency today and grow with you as your business expands. If you want to learn more about affordable, customized solutions, get started here.