How MEDsys Supports Your Agency

How MEDsys Supports Your Agency

Are you receiving the Customer Support you need to run your Home Care business with your current software company?
Most Home Care agencies are unhappy with their current software due to poor experience with customer support. You have enough on your plate taking care of your clients and staff so running around and chasing the customer support you need to run your business occupies more time than you have. MEDsys ran a home care agency for 20+ years and our dedicated Customer Support Staff is made up of former Home Care agency managers so we have experienced it. MEDsys Customer support is available through our Call Center, Online Help Desk, and Live Instant Messaging. A Call Back Team is also available for After Hours support because at MEDsys we understand that issues may arise anytime in Home Care. All of our customers are an extension of our family and always receive quality assistance.

MEDsys Software Awarded “Company of the Year”

MEDsys Software was Awarded “Company of the Year” in 2020 by The Technology Headlines

Adopting a patient-centric approach to deliver simple, personal, and quality-driven healthcare service is the key attribute of a home care agency. And today, we have hordes of home care agencies providing effective healthcare services, eliminating the need to move into a nursing home or assisted living facility. Yet, the majority of them face challenges to work at their full potential due to lack of automation capabilities and the over reliance on paper to run their business. As caregivers spend way too much time filling out paperwork, their productivity suffers hindering them from providing quality care to patients.

MEDsys Software Solutions Announces its Vinny EZ Payment Processing for the Home Care Industry

NPC and MEDsys expand their strategic collaboration agreement to revolutionize payment acceptance and promote financial inclusion to the Home Care Industry.

MEDsys and NPC have been working together for four years and are expanding our suite of offerings to include real time Credit Card and ACH payment processing to the home care industry. MEDsys Software and EVV solutions are utilized by over 1,000 home care agencies across North America. MEDsys and NPC will now focus on accelerating adoption for home care agencies who do not utilize any form of payment processing today.

MEDsys Tips – Email Security

In MEDsys, we provide you HIPAA and HITRUST compliant communication tools to manage your business internally and externally while protecting and securing information. In your day-to-day personal and work email use, it is important to familiarize with email security practices to identify issues that may lead to your account and other information being compromised. Here is a list of safety tips when sending or receiving emails:
  1. Don’t open an attachment unless you know who it is from & are expecting it.
  2. If you receive an attachment from someone you don’t know, don’t open it. Delete it immediately.
  3. Never give out your payment information over email.
  4. Change your passwords often and use strong passwords
  5. Use anti-virus software on your local machine, and make sure it’s kept up-to-date with the latest virus definitions.
  6. Hover your mouse over links before you click on them to see if the URL looks legitimate.
What are Phishing Emails?
Phishing is a type of online scam where criminals send an email that appears to be from a legitimate company and ask you to provide sensitive information. How to recognize phishing emails:
  1. Messages that contain threats to shut your account down
  2. Requests for personal information such as passwords or Social Security numbers
  3. Words like “Urgent” – false sense of urgency
  4. Forged email addresses
  5. Poor writing or bad grammar
If your email has been compromised or you notice any suspicious activity always contact your IT department first. If you do not have an IT department, be sure to change your passwords as soon as possible, block and delete suspicious emails, and update your anti-virus programs. If an email was sent from your address to others, be sure to alert those who received it that your account was hacked and not click or download unfamiliar links/files.

MEDsys Presents EVV at MHHA

MEDsys Software’s CEO, Ritch Adams presents Electronic Visit Verification at Michigan’s Home Care Annual Conference in Traverse City, MI.

EVV is a technology solution that automates the time and attendance process by verifying the exact time and location that the caregiver clocked in and out of a in-home visit. In December 2016, the 21st Century Cures Act was signed into law mandating all Medicaid Provider Service Agencies must require Electronic Visit Verification by January 2019. That date has then been delayed to January 2020. States that do not implement a system for personal care services that accept government reimbursements by 2020 will face an escalating reduction in FMAP funding.
The presentation covers:
1. Michigans current EVV Status
2. How to comply with the 21st Century Cures Act
3. How to improve operational effectiveness using EVV
4. How EVV can improve patient care

Earth Day – Why You Should Go Paperless



MEDsys has been providing software for more than a decade helping agencies automate their workflow and help build their business by providing an all in one web-based solution. To this day, there are still many agencies on paper. Here are some examples of why going paperless and switching to an online platform can benefit your agency.

  1.  Save Time – Manual processes like filling out paperwork can take less than half the time switching to an automated system, instead you can focus on your caregivers performance and your clients satisfaction.
  2. Electronic Forms and Paperwork – MEDsys being an EMR can turn any forms electronic, because it is stored in the cloud you can access it whenever, wherever, on any device. Have a pesky piece of paper lying around? Scan it and upload it into the system and you will wont have to worry about misplacing it.
  3. No More Time Sheets – MEDsys EVV/MVV makes clocking in and out effortless and takes less than a minute. Caregivers will not need to take the time to drop off their timesheets or sending them into the office. They can clock in/out conveniently  via landline or mobile app. Their attendance including tasks performed will be collected and synced into the system automatically.
  4.  Billing and Payroll – Completed schedules go right into scheduling and billing, a step that takes takes minutes into seconds turning it into a streamline solution.
  5. Save paper = Save money – The average amount of office supplies such as paperwork can cost a business over $1,000 per employee. By going digital, not only are you helping the environment, you can also help save yourself  thousands of dollars a year.