Customer Support

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CUSTOMER SUPPORT

Making the most of our services.

CONTACT US

Phone: 877-644-4427  (Select Option 1 for Texas EVV or Option 3 for All Other Support)
Email: customersupport@medsyshcs.com
Generate a ticket or send us a instant message using our Customer Support Portal: https://medsys.freshdesk.com

MEDsys customer support is an extension of the implementation process as well as an important part of our relationship with our clients. No matter how well you train and try to cover the day-to-day processes initially, issues always arise. Your dedicated Implementation Specialist makes getting questions answered easy and fast – just one number to call for support. Your representative is empowered to use whatever means to assist your agency and to help you succeed. After all, our clients become our best sales resources.

MEDsys is there when you need us and we listen to your needs. Our philosophy is that the product is never finished and that it grows with each clients’ input.

In an on-going commitment to innovation and customer satisfaction, MEDsys offers other professional services. Our Annual Client Conference provides an opportunity for you to meet with your peers and gain insight into how they deal with their issues. It is also a training forum and detailed review of all of the system enhancements that are being released to you in future updates. Round table discussions are used to determine the future direction of product development and enhancement.

Ask your dedicated representative for more details.